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Frequently Asked Questions

Frequently Asked Questions


There are many and they are all spelled out in the Program’s Rules and Regulations. You are given a copy and you are expected to read and follow them.

You will be required to go back to the court and request an extension or reinstatement order from the Court Clerk or the Judge. Be prepared to pay an additional processing fee to the court.

 If you fail to make an appointment for enrollment or fail to attend the enrollment within the prescribed time set by the Court of Conviction, your name and case will be sent back to the Court as a failure to enroll. Depending on the jurisdiction, you may have a warrant issued for your arrest.  

Provided you can bring evidence of your offense and your Blood Alcohol Content was .08 or higher, you may enroll under the DMV’s Admin. per se law. Call the office to set an appointment.

Usually, if the Court has ordered you to a nine month first offender program, your Blood Alcohol Content (BAC) was 0.20 or above, or the Court’s Assessment Unit recommended a nine month program to the Court.

That depends upon which program you were ordered to attend. Generally, first offenders will attend a three, six or nine month program. Multiple offenders will be ordered to an 18 month program, which is broken down into 12 months of Group and Education Classes, and 6 months of Re-entry Sessions.

Please call, email, or complete the Contact Us Form below to schedule an appointment for enrollment.  You will need to bring the following:

  • Court referral paperwork if coming from the court system.
  • If coming from the DMV, you’ll need your Order of Suspension/Revocation Order and Temporary Driver License Form (pink copy) given to you by the arresting officer. IF you do not have this form, you’ll need either the ticket given to you by the arresting officer or a K4 printout (driving record) that you can get from the DMV website.
  • Cash or a credit card for the required $99 downpayment, which covers the county and state enrollment fees. 

Once the proper paperwork and the $99 downpayment has been received, you will complete an enrollment/intake session with a certified case manager.

Leave of Absense

Click here to see the LOA instructions or request instructions from the Front Office Staff. Please Note: A vacation LOA requires that you must be current with all fees and classes.

You must report to the Front Office in order to be rescheduled back into group and classes. You may not go directly to your old group because your space in that group is no longer available. You may request your old group, but there may not be space in the requested group or education class.

You are allowed 10 days from the end date of your LOA to come in person and reschedule your activities. If you do not do so, you may be dismissed from the program. A telephone call is not acceptable.

Discuss with your case manager at your next scheduled Face-to-Face activity.


There are many and they are all spelled out in the Program’s Rules and Regulations. You are given a copy and you are expected to read and follow them.

This program is designed to provide an intensive learning experience and the length of each service would not make same day scheduling an optimal experience. You may however, schedule a face-to-face on the same day as group if the counseling schedule allows it. 

No. The frequency of meeting attendance is a requirement of our contract with the County of Orange and cannot be modified.

You may accrue up to 10 absences. Anything over that and you may be dismissed for not following program guidelines of excessive absences.

You may accrue up to 5 absences. Anything over that and you may be dismissed for not following program guidelines of excessive absences.

Reschedule at your next Face-to-Face activity. When granted, you will still be charged the Reschedule fee but the absence will not be counted toward your allowable absences. 

Do Not Enter. You will NOT be allowed into your class or group. You will be charged with an absence and the absence fee will be added to your account.

No later than 6:00 p.m. sharp. Groups and scheduled activities begin on time, without exception. You are required to be in your activity at the start time. This is a State Of California requirement.

Dismissal: Court/Probation

You must report back to the court to request reinstatement. If you do not report back, a warrant for your arrest could be issued two to three weeks after your dismissal.

As soon as possible after receiving your dismissal paper work from us.

When the program dismisses you for cause, a comprehensive report is completed. A copy is sent to you via First Class Mail, a copy is placed in your case file and the original is sent to the Court and DMV. Your name is removed from all rosters, and you will not be allowed to attend any activities at this Program. You will need to go to court and request a reinstatement order from the court. This may cost you an additional fee with the court. Depending upon the reason for your termination, this Program has the right to refuse your reinstatement. If that is the case, you may choose another program within the County. If you are reinstated to this Program, you must call and make a reinstatement appointment. You will be given an appointment date and time. 


Yes. The fee for a replacement DL-101 is currently $15.

Fees and charges which are added to your account during the month, are due and payable on the monthly scheduled payment following the date of the charge. 

People eligible for General Relief may receive a minimum fee contract. You must provide a copy of your Award Letter/Form to the program. You must prove your eligibility once each month in order to maintain the minimum fee rate. Program Fees are reduced to $5.00 per month. All other charges are also reduced to $5.00 or $10.00 per charge.

Yes. California regulations require you to keep the appointment.

Pay the amount owed or schedule a Financial Assessment Interview by contacting your case manager or program manager. Please read the FAI instructions before calling.

There is no “Grace” period for making payments. Your payment date is based on the day of the month you enrolled. You can make an online payment anytime to keep your program in active status.

Yes, as long as you provide the type of credit card, account number and expiration date, and the charge is accepted by the card center.

Program Requirements

Partners4Wellness electronically files your certificate immediately following your completion. A copy is mailed to your last known address. It is very important that your address is current at the time of your completion. If you are not sure we have your current address, check with the case manager.

After successfully completing this Program, you will be issued a DMV Form DL-101, Notice of Completion Certificate. This is your official document that states you have completed all requirements of the program. All Notice of Completion Certificates are processed electronically and are on file at the DMV by the next day. You will receive a copy by mail.

Your case manager can answer most of your questions at your Face-to-Face activity or will be direct you to the program manager.  

Your confidentiality is very important to this program. We go to great lengths to maintain your privacy, including closing doors during counseling and keeping files in a locked room which only certain staff can access. You are asked at initial enrollment in the program to provide an emergency contact name and number. In addition you are asked to complete and sign a Confidentiality Statement which states the names of persons with whom we can discuss your case. Inquiries about your enrollment, attendance and other aspects of your case are never given out without your prior permission except as provided by law.

Each program has its own requirement consisting of the following:

  • Enrollment & Intake session
  • Education sessions
  • Group Counseling
  • Individual Counseling
  • Re-Entry Sessions (18 Month Only)
  • Exit Interview

Each program has its own requirement consisting of the following:

  • Enrollment 
  • Education Sessions
  • Group Counseling (not applicable for Wet Reckless)
  • Individual Counseling (not applicable for Wet Reckless)
  • Exit Interview (not applicable for Wet Reckless)

The court may extend your program up to 6, 9, or 12 months depending on the level of your Blood Alcohol Content at your arrest.

Yes. Contact us for State specific guidelines to request permission from State.

We offer morning, day, and evening sessions. We will make every effort to set up a schedule that will not interfere with work or school.